Frequently Asked

Yes.  We'll talk you through how it works.

Yes, we would recommend you keep the same website domain name. We will manage the change of website for you.

You can have as many domain names as you like, one of which can be used for your website. We'll help you choose them and give advice whenever needed.

We'll advise the best domain name choices for you if you haven't already chosen one. We'll take into account your business sector, your target market and search engine optimisation too - so ask aprompt for honest advice and we'll offer suggestions for the best domain name for your website.

No, if we replace your existing website with a new website, we always carry out URL redirects on all the links that Google has saved in its servers and these are re-linked to your new website pages and we advise Google.

No, this is not good practice. And although we know other website design companies do this to their clients, we would never do this to you. (By replacing a whole website with a one page message destroys all the natural search engine listings you've built up over the years).  

Yes. If you choose one of our Pay as you go websites then website hosting is included. However, if you choose a custom website (a CMS or eCommerce website) then we can either host it for you or you can host it elsewhere. 

Your website will be hosted on fully managed shared servers based in the UK. Ensuring your website is hosted in the UK is best for UK-based companies. 

Yes. All our website hosting comes with unlimited Pop3 email accounts ending in your domain name.

Yes. We provide email-only hosting too if you would like unlimited professional email accounts ending in your domain name (much more secure, usable and professional than Gmail email accounts!)

Yes, you can instantly add multiple pages at any time, for free, via your secure admin area. Or you can choose our fully managed websites if you'd rather we did it for you.

Yes. All our websites can be edited from either a Mac or a PC using any modern browser, so we always recommend you update your browser to the most current version.

We've made it easy for you edit all the contents of your website yourself without the need for any technical knowledge. But you don't have to - if you'd like us to update your site for you we can do it as part of our fully managed website package.

If you would like us to add your content for you, as part of a fully managed website, please send us your text in Word format and images ideally saved as good quality jpegs. However don't worry if you're not sure how to get the content right because we can help with that too.

We can help. Talk to us about what you'd like and we can write it for you so that it's search engine optimised too. Website content is king, so getting this right first time will allow you to reap the rewards. See our fully managed website package for more details.

Within your website admin area, you can add your Google Analytics tracking code which will automatically integrate with your website. Google Analytics gives you a huge amount of detail on the traffic to your website and how well it is performing in search engines. 

Yes we offer search engine optimisation (SEO) for all our websites. For more info on this, please view SEO

Project timescales for a website design and build depend on the type of website you have chosen. View our website design process. Website design and builds for our Pay as you go CMS Express website packages take 1 - 2 weeks. Pay as you go CMS Premium website packages take 3 - 4 weeks. And custom websites, like eCommerce websites, may take 5 - 11 weeks including the design. However if you have a specific deadline, please let us know.

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A Prompt Ltd
Brinkworth House
SN15 5DF

t: 0845 224 5806 / 01249 448 139
e: webdesign@aprompt.co.uk